Data Visualization Engineer

Overview

A full-time Data Visualization Engineer opportunity is available in Jeddah, Saudi Arabia, focused on business intelligence development within IT service management (ITSM).

Key Responsibilities

• Develop ITSM reporting and analytical solutions using Power BI.
• Integrate data from various service management platforms, including Incident, Problem, Change Management, Service Requests, Assets, Configuration Management Database (CMDB), and Availability data sources.
• Create and optimize complex data models tailored for monitoring IT service performance.
• Develop interactive dashboards aimed at supporting IT managers, service desk personnel, and senior executives.
• Manage scheduled data refreshes to ensure up-to-date reporting.
• Implement role-based security access controls for dashboards.
• Assist with User Acceptance Testing (UAT), deployment (go-live), and documentation to enable seamless knowledge transfer.

Required Skills and Knowledge

• Expertise in Power BI platforms, including proficiency in DAX, Power Query, data modeling, and Row-Level Security (RLS).
• Hands-on experience with ITSM systems, preferably SMAX; familiarity with ServiceNow or Remedy is advantageous.
• Understanding of ITIL processes and service level agreement (SLA) metrics relevant to IT service delivery.
• Strong skills in SQL and API-based methods for data extraction and integration.