Data Entry Officer

Who We Are

Moniepoint is Africa's comprehensive financial ecosystem offering businesses and their customers seamless payment, banking, credit, and management solutions. Processing $182 billion in 2023, we are Nigeria's largest merchant acquirer committed to fostering financial happiness for all.

Company Mission

We focus on customers by designing innovative solutions that are transforming the financial industry. Leveraging artificial intelligence and data-driven methods, we provide credit, overdrafts, and ensure the security of all transactions.

About the Role

As a Data Entry Officer, you will be responsible for accurately inputting and maintaining merchant data including product catalogs, SKUs, pricing, inventory, and customer profiles within the Moniebook platform. Collaborating with Onboarding Specialists and Account Managers, you will ensure data cleanliness that supports rapid go-lives, reliable reporting, and a seamless retail experience.

Key Responsibilities

• Enter, update, and maintain detailed merchant information such as products, pricing, inventory levels, and profiles.
• Handle bulk data uploads from spreadsheets and CSV files, verifying format integrity and completeness prior to import.
• Ensure compliance with Moniebook's data quality standards and naming protocols.
• Prepare merchant accounts for onboarding by entering necessary product, inventory, and configuration data within set deadlines.
• Verify and rectify merchant-submitted data templates by checking for errors or omissions and coordinate corrections.
• Assist in setting up catalogue architecture, tax, and payment configurations as guided by the Onboarding team.
• Perform data audits to identify and resolve inaccuracies, duplicates, and outdated entries.
• Cross-check data consistency between spreadsheets, CRM systems, and POS backends.
• Report data issues to relevant teams and document anomalies for tracking purposes.
• Keep detailed logs of data entry tasks, import activities, and corrections in the CRM system.
• Create documentation on frequent errors and solutions to build shared knowledge and avoid recurring problems.
• Identify bottlenecks in workflows and propose improvements to the Operations leadership.
• Respond to urgent data requests from Onboarding, Account Management, and Support teams within agreed service-level agreements.
• Collaborate internally to recover missing customer data while avoiding onboarding delays.

Qualifications

• 1 to 3 years experience in data entry or operations, ideally within SaaS, retail technology, or fintech sectors.
• Exceptional attention to detail with proven accuracy handling large datasets.
• Proficient in Excel or Google Sheets, including data cleaning, VLOOKUP/XLOOKUP functions, and basic formulas.
• Familiar with CRM systems or SaaS platforms supporting POS and back-office functions.
• Strong organizational capabilities and capacity to manage multiple tasks concurrently.

Preferred Skills & Experience

• Experience with bulk CSV data imports, migrations, or catalogue management in a SaaS environment.
• Exposure to retail operations, inventory management, or POS technologies.
• Previous support experience for onboarding, implementation, or customer success teams.
• Location requirement: candidates should reside in Alimosho or Ojo areas; please state your preferred location.

Personal Attributes

• Highly detail-oriented, taking pride in maintaining precise and accurate data.
• Process-driven yet proactive; follows established workflows and anticipates issues before they arise.
• Cooperative team player understanding the importance of data accuracy in the customer journey.
• Remain calm under pressure and capable of managing high work volumes without sacrificing quality.
• Technologically adept and continuously seeking more efficient work methods.

Success Metrics

• Achieve over 99% accuracy in data entry for merchant accounts and catalogue uploads.
• Eliminate go-live delays caused by insufficient data readiness.
• Fulfill all ad-hoc data demands within the specified SLA timelines.
• Maintain an open task backlog below 5% at all times.
• Receive a minimum average rating of 4.5 from Onboarding Specialists and Account Managers regarding data quality and timeliness.

Benefits

• A people-first culture prioritizing the well-being and inclusion of all team members.
• Supportive learning environment with focus on knowledge sharing and professional development.
• Competitive salary package with pension, health insurance, annual bonuses, and extra benefits.

Hiring Process

• Initial phone screening with recruiter.
• Interview with the hiring team.
• Interview with an executive team member.

Equal Opportunity Statement

Moniepoint Inc. fosters a diverse and inclusive workplace, welcoming applicants from all backgrounds and committed to equal employment opportunities.