Data Center Project Manager

Role Overview

As a Microsoft Data Center Project Manager (DCPM) based in Melbourne, you will oversee and troubleshoot service incidents, drive projects to meet service delivery goals, and liaise with stakeholders to eliminate barriers. You'll prioritize and enforce safety policies, partake in root cause analysis of incidents, and facilitate mentorship by sharing best practices across data centers. This role offers the chance to deeply understand data center operations while collaborating with diverse teams.

About Microsoft Cloud Operations & Innovation

Microsoft's Cloud Operations & Innovation (CO+I) organization powers foundational technologies and infrastructure supporting services like Bing, Office 365, Xbox, OneDrive, and Azure. The CO+I team manages over 200 data centers worldwide, supporting billions of customers and millions of businesses. The group promotes professional growth via training, career rotations, diversity initiatives, and certifications.

Responsibilities

• Maintain budget discipline by controlling costs effectively.
• Comply with safety and security regulations, reporting concerns promptly.
• Resolve service incidents expediently and escalate appropriately to meet service agreements, ensuring minimal business disruption.
• Anticipate customer impact from events, communicate risks, and prepare accordingly.
• Coordinate schedules proactively to avoid conflicts and manage customer expectations by offering alternative solutions when needed.
• Manage relationships with clients and vendors to ensure clear understanding and fulfillment of expectations.
• Recommend methods to minimize maintenance risks and collaborate to accommodate scheduling requirements.
• Take accountability for the end-to-end quality of service delivery, including safety, security, and customer experience; escalate issues as needed.
• Embody Microsoft’s culture and values in all professional interactions.

Qualifications

• High school diploma or equivalent with at least 1 year of relevant industry experience, OR 2+ years of industry experience plus college coursework.
• The ability to pass Microsoft and governmental security background screenings, including Australian Citizenship verification and potentially enhanced security vetting.

Preferred Qualifications

• Over 2 years experience with critical environment infrastructure components like UPS, generators, air handling units, or working with physical IT infrastructure including servers, SANs, networking, racks, and structured cabling.
• Technical college degree in fields such as Computer Science, Mathematics, Telecommunications, Electrical or Mechanical Engineering.
• Relevant certifications such as ASICS/Inventory Control, CompTIA, Microsoft Certifications, PMP, ITIL, or CDCP.

Additional Information

The position is open for a minimum of five days with applications accepted continuously until filled. Microsoft is an equal opportunity employer committed to diversity and inclusion in the workplace. Assistance is available for religious accommodations and disability-related needs throughout the application process.