Data Center Lead

About the Role

This position is for an experienced Level 3 Server and Storage Hardware Expert based in Singapore. The role demands deep technical expertise in hands-on diagnosis, repair, and maintenance of server and storage systems within customer data centers. The candidate will serve as the vendor's technical representative conducting break-fix operations onsite.

Working Schedule

The working days are Sunday through Thursday, from 11:00 AM to 7:00 PM.

Key Responsibilities

• Serve as the highest escalation point (Level 3) for complex technical problems and critical business incidents.
• Troubleshoot and resolve issues related to enterprise servers, storage devices, network hardware, virtualization platforms, and operating systems.
• Execute hardware diagnostics, isolate faults, analyze root causes, and replace defective components.
• Examine system logs to detect hardware failures and infrastructure problems.
• Support activities including firmware upgrades, OS patching, software installations, and system recovery procedures.
• Analyze logs and reports from Red Hat Linux, VMware, vSphere, and vSAN environments.
• Provide mentorship and technical guidance for Level 1 and Level 2 engineers.
• Participate in customer meetings, technical review sessions, and offer on-call support as required.

Required Expertise and Skills

• Hands-on experience with hardware from Dell, HPE, and Lenovo servers and storage solutions.
• Proven capability in hardware diagnostics, break-fix repairs, component swap-outs, fault isolation, and root cause identification.
• Familiarity with Linux/Unix, VMware, virtual SAN (vSAN), and Microsoft Windows operating systems.
• Good understanding of service level agreements (SLA), service contracts, and support operations.

Additional Notes

This role requires a proactive and technically proficient professional rather than someone focused on vendor liaison or ticket management.