Customer Voice Process Escalations Executive

Overview

We are looking for a Customer Voice Process Executive specializing in Escalations to join our team in Bangalore. This full-time role offers a salary package reaching up to ₹30,000 plus variable incentives, ideal for candidates with over one year of experience or fresh graduates aiming to start their customer service career.

Key Responsibilities

• Initiate outbound calls to customers to resolve their queries and provide detailed information about products and services.
• Maintain professional and courteous communication to ensure a positive interaction experience.
• Respond effectively to customer queries by delivering accurate information and solutions promptly.
• Keep precise records of all customer engagements and transactions within the database systems.
• Collect and report customer feedback to assist in enhancing service quality and delivery.
• Collaborate closely with team members to meet shared objectives and targets efficiently.

Requirements

• Any graduate level education; fresh graduates are welcome to apply.
• Exhibit excellent verbal communication skills in English; proficiency in other languages is an advantage.
• Basic proficiency in MS Excel and comfort operating computer applications.
• Demonstrated customer service orientation with the ability to manage challenging situations with professionalism.
• Adaptability to work in a dynamic, evolving work environment.

Benefits

• Competitive remuneration package with incentives based on performance.
• Access to comprehensive training modules and professional development initiatives.
• Clear pathways for career advancement within the company.
• Supportive and inclusive organizational culture fostering teamwork and respect.