Customer Support Specialist - Night Shift

Company Overview

Springbord is recognized as a Great Place to Work Certified company, known for its excellent workplace culture from an employee perspective. The organization emphasizes a high-trust and high-performance culture, fostering work-life balance, fairness, and collaboration. As part of the Enerji group, Springbord offers comprehensive data solutions and outsourcing services geared towards boosting client productivity, reducing costs, and enabling business growth.

Job Location and Work Mode

Position is based in Chennai, India with an on-site (WFO) working arrangement during the night shift.

Role and Responsibilities

• Develop a thorough understanding of the company's products and services to effectively handle customer inquiries.
• Address customer questions and complaints via ticketing systems and email channels, aiming for first-time resolution.
• Provide prompt, accurate solutions during inbound customer interactions through tickets and voice calls.
• Support Client Success Managers by preparing and generating relevant reports and assisting with daily account management tasks.
• Maintain professional verbal and written communication skills while engaging with customers and internal teams.
• Act as a key point of contact for US-based clients and customers through voice calls, delivering precise information during weekly meetings.

Required Skills and Qualifications

• 1 to 3 years of experience in product-based customer support roles.
• Proficient in handling customer queries via tickets and voice calls, with experience in resolving queries efficiently.
• Prior experience interacting with US clients/customers in an international voice support environment.
• Fast learner with the ability to quickly understand and convey company offerings.
• Strong oral and written communication abilities.
• Competency in Microsoft Excel and capability to generate comprehensive reports.

Eligibility

Applicants should have completed at least any graduate degree.

Additional Information

This is a full-time role based in Chennai with fixed night shift hours. The candidate is expected to work from the office premises. The salary range offered is between 200,000 to 400,000 Indian Rupees annually.