Customer Support Specialist (Arabic)

Role Overview

We are seeking a fluent Arabic-speaking Customer Support Specialist to assist Arabic-speaking clients in a fully remote capacity. This role involves managing communication channels to provide responsive and professional support.

Key Responsibilities

• Handle customer inquiries in both Arabic and English through phone, chat, and email.
• Deliver accurate and courteous solutions to customer issues.
• Translate and convey information between clients and internal departments to ensure clarity and resolution.
• Maintain thorough and accurate logs of all customer interactions.
• Contribute to delivering a consistently excellent customer experience.

Candidate Requirements

• Proficiency in Arabic and English, both spoken and written.
• Prior experience in customer support is an advantage.
• Excellent communication skills complemented by strong problem-solving abilities.
• Familiarity and comfort using CRM and customer support software tools.
• Access to a dependable internet connection to support remote working.

Employee Benefits

• Stipend to support work-from-home setup.
• Provision of mental health days for well-being.
• Life insurance coverage as part of benefits.
• Allowance for coworking space usage.
• Laptop and necessary technology equipment supplied by the company.