Customer Support Specialist - Arabic

Job Overview

We are seeking a fluent Arabic-speaking Customer Support Specialist to assist our Arabic-speaking clientele from a fully remote setup.

Key Responsibilities

• Address customer inquiries and issues through phone, chat, or email in both Arabic and English.
• Resolve problems efficiently and professionally to ensure customer satisfaction.
• Translate communications and convey information between customers and internal teams accurately.
• Maintain detailed and precise records of all customer interactions.
• Uphold superior standards for customer service quality consistently.

Requirements

• Proficiency in Arabic and English, both spoken and written.
• Previous experience in customer support is preferred.
• Excellent communication and analytical problem-solving abilities.
• Familiarity with CRM and customer support software.
• Dependable internet connectivity to support remote work.

Benefits

• Allowance for work-from-home expenses.
• Provision of mental health leave days.
• Life insurance coverage for employees.
• Subsidy for co-working space usage.
• Company-supplied laptop and necessary technology equipment.