Customer Support Field Engineer IV

Company Overview

Panasonic Avionics Corporation leads the industry in providing inflight entertainment products including movies, games, WiFi, and Bluetooth headphone connectivity for aircraft. With over 40 years of experience, the company offers stability, career development opportunities, and a commitment to a diverse and inclusive culture that promotes innovation and growth.

Job Summary

This role serves as an on-site liaison between Panasonic and airline customers to ensure exceptional support and optimal performance of Panasonic equipment. The engineer offers technical guidance, training, troubleshooting, and project management, representing Panasonic's field engineering efforts to maintain customer satisfaction and product reliability.

Responsibilities

• Deliver advanced technical support and troubleshooting for hardware, network, and software issues related to Panasonic equipment.
• Conduct complex problem solving for new installations, enhancements, or integrations, collaborating closely with engineering teams to implement timely corrective actions.
• Review installation documentation ensuring compliance with mechanical, electrical, and software specifications.
• Organize and participate in operational, line, and maintenance training sessions for airline personnel.
• Assist in aircraft delivery, including support during flight tests and flight acceptance procedures.
• Leverage extensive knowledge of aircraft avionics systems interfacing with Panasonic equipment to resolve operational, maintenance, or reliability challenges through investigation and data collection.
• Provide detailed technical reports and collaborate with various internal departments to address product issues and improve system software functionality.
• Maintain deep understanding of Panasonic products and software, staying current on developments and enhancements.
• Manage customer relationships to ensure satisfaction and foster long-term business partnerships.
• Lead, mentor, and guide junior engineers within the team.

Qualifications

• Preferred Bachelor’s degree in Computer Science, IT, Electronics, Engineering, or related field; 10+ years of relevant experience may substitute for degree.
• Minimum 8 years as a Field or Product Engineer supporting airlines or OEM customers, specializing in electronics, avionics systems, software, or broadcast technologies.
• Expertise in Panasonic Avionics products, wiring schematics, diagrams, and aircraft engineering documentation.
• Strong Linux/Unix command line and network troubleshooting skills, with advanced TCP/IP networking knowledge.
• Familiarity with FAA, CAA, and ATA regulations for avionics equipment.
• Proficient in MS Office suite and capable of handling multiple tasks independently with excellent communication and organizational skills.
• Demonstrated leadership ability, project management skills, and problem-solving expertise in complex engineering environments.
• Valid driver’s license and capability to meet airport authority requirements; availability for up to 50% domestic and international travel, including weekends and after-hours support.
• Airport security clearance eligibility, potentially requiring criminal record and drug/alcohol screening.

Company Values

Panasonic Avionics embraces principles such as contribution to society, fairness, teamwork, continuous improvement, courtesy, adaptability, and gratitude.

Additional Information

The company offers a competitive and flexible benefits package reflecting the value placed on talented employees who support industry leadership.