Customer Support Executive

About the Role

Growthnest Media Private Limited is seeking a confident and enthusiastic Customer Care Executive for its Kolkata office. The role focuses on engaging with customers in the UK market through phone communications, performing surveys, addressing queries, and ensuring precise data entry in the company systems.

Key Responsibilities

• Professionally place outbound calls to clients based in the United Kingdom.
• Adhere strictly to the given calling scripts and company policies during interactions.
• Conduct customer surveys, gathering complete and accurate information.
• Communicate in a clear, polite, and confident manner with every customer.
• Accurately input customer information into the Customer Relationship Management system or other databases.
• Consistently meet daily and monthly performance goals while maintaining quality standards.
• Comply with all company regulations concerning data protection, quality assurance, and compliance requirements.
• Participate regularly in training sessions and apply feedback from Quality and Training teams to improve performance.
• Maintain good attendance, punctuality, and professional discipline at the workplace.

Candidate Requirements

• Proficient English communication and listening skills.
• Comfortable and confident interacting with UK customers over the phone.
• Basic computer literacy and typing skills.
• Positive outlook with eagerness to learn and grow.
• Open to both fresh graduates and individuals with prior experience.
• Previous experience in BPO or call center environments is beneficial but not compulsory.
• Ability to work collaboratively within a team setting.

Additional Information

• Position Type: Full-time employment.
• Department: Customer Care, specifically handling the UK Process.
• Work Location: Office-based in Kolkata.
• Shift Timings: 1:30 PM to 10:30 PM daily.
• Salary Range: ₹12,000 to ₹25,000 per month.