Customer Support Executive

Job Overview

We are seeking enthusiastic Customer Support Executives to join our team based in Hyderabad, Andhra Pradesh. This role involves handling both inbound and outbound customer interactions via phone, email, and chat to resolve issues efficiently and create positive experiences.

Key Responsibilities

• Communicate clearly and patiently with customers to understand and resolve their concerns effectively across multiple channels.
• Identify problems promptly, troubleshoot issues, and provide appropriate solutions ensuring customer satisfaction.
• Show empathy and patience with frustrated or confused customers to foster a supportive environment.
• Maintain thorough knowledge of company products and services to deliver accurate information.
• Collaborate well with team members and quickly adapt to changing tools, processes, and customer requirements in a dynamic setting.

Eligibility and Requirements

• Fluency in English and proficiency in at least one additional language such as Hindi, Kannada, Tamil, Telugu, or Malayalam.
• Minimum education of 12th pass or any graduate qualification.
• Open to freshers and immediate joining is preferred.
• Ability to work from the office location as this is not a remote position.

Additional Information

• More than 50 openings are available for this role.
• The job offers a monthly salary range between 15,500 and 22,000 INR.