Customer Support Executive

Role Overview

Argos Watch seeks a Customer Support Executive to assist clients with their entire buying journey—from selecting watches and placing orders to delivery and post-purchase assistance.

Primary Responsibilities

• Address customer queries via phone, email, WhatsApp, and social channels promptly and professionally.
• Provide detailed product information and help with order processing, payments, shipping updates, and delivery issues.
• Collaborate with logistics, sales, and after-sales teams to handle complaints, returns, repairs, and warranty requests.
• Ensure follow-up on unresolved matters, keeping customers regularly updated until resolution.
• Support customers during order completion and suggest products tailored to their needs.
• Maintain precise documentation of all customer interactions, complaints, resolutions, and follow-ups.
• Detect recurring customer issues and relay feedback to enhance the overall customer experience.

Candidate Profile

• Between 1 to 3 years of experience in customer support, ideally within e-commerce, retail, fashion, or accessory sectors.
• Proficient spoken and written English and Hindi; knowledge of Gujarati is a bonus.
• Possess a composed, empathetic demeanor when addressing complaints and challenging interactions.
• Strong organizational abilities to manage multiple customer cases concurrently.
• Familiarity with spreadsheets and customer relationship management (CRM) software.
• Interest in watches coupled with eagerness to comprehensively understand the product lineup.

Compensation

The monthly salary ranges from INR 18,000 to INR 25,000.