Customer Support Executive

About the Company

Creditsearch Pvt. Ltd., based in Hadapsar, Pune, is hiring for the role of Customer Support Executive focused on managing inbound and outbound customer communications.

Job Responsibilities

• Attend inbound customer calls to address questions and concerns efficiently.
• Conduct outbound calls for follow-up, gathering feedback, and service-related interactions.
• Deliver precise information regarding products, services, and business procedures.
• Handle customer complaints professionally, ensuring timely resolution.
• Keep accurate records of customer conversations and transactions.
• Refer complex or unresolved issues to the appropriate internal departments.
• Work towards customer satisfaction while building lasting customer relationships.
• Achieve set daily and weekly targets related to call handling and performance metrics.

Required Skills

• Excellent verbal and written communication abilities.
• Strong analytical and problem-solving skills.
• Active listening and effective customer handling capabilities.
• Basic computer proficiency, including MS Office and CRM software usage.
• Capability to thrive in a fast-paced working environment.
• Patience and a positive, encouraging demeanor.

Qualifications and Eligibility

• Minimum educational qualification: completion of 12th grade or graduation in any field.
• Previous experience in customer service or call centers is advantageous.
• Priority consideration for applicants fluent in English.
• Preference for candidates who are conversant in at least one regional language: Kannada, Tamil, Telugu, Gujarati, or Malayalam.