Customer Support Executive

About the Role

Maxima Solutions Pvt. Ltd., based in Hyderabad, is seeking experienced and confident Customer Support Executives to join their team on a full-time basis. The ideal candidate will have over three years of professional experience in customer communication, telecalling, voice process operations, inside sales, and customer relationship management. The role centers on ensuring positive customer experiences by effectively handling calls, understanding customer needs, resolving queries, and maintaining accurate records.

Primary Duties

• Professionally manage inbound and outbound calls with customers.
• Identify and comprehend customer requirements and concerns promptly.
• Provide precise information and solutions addressing customer inquiries.
• Conduct timely follow-ups related to customer needs, pending data, or services.
• Ensure courteous and professional interaction throughout customer communication.
• Efficiently handle a large volume of calls without compromising quality or productivity.
• Detect customer needs and liaise with relevant internal teams to resolve issues.
• Keep detailed records of calls, communications, follow-ups, and outcomes.
• Utilize CRM systems, Microsoft Excel, or Google Sheets to update customer details and track activities.
• Execute follow-up calls promptly and guarantee closure of assigned requests.
• Escalate complex or unresolved customer problems to supervisors or appropriate personnel.
• Preserve the confidentiality of sensitive customer and company information.
• Meet daily and weekly targets for calls, follow-ups, and productivity.
• Assist in customer retention, relationship building, and business development efforts as needed.
• Maintain a positive, professional, and customer-focused demeanor at all times.

Required Qualifications and Skills

• At least three years' experience in customer support, telecalling, voice-based processes, inside sales, or related roles.
• Excellent verbal and written communication capabilities in English.
• Confidence and comfort in telephone conversations with customers.
• Strong interpersonal skills fostering relationship building.
• Excellent active listening and effective problem-solving skills.
• Ability to accurately interpret customer requirements and respond effectively.
• Experience managing high call volumes and multiple follow-up activities simultaneously.
• Robust skills in follow-ups and coordinating customer information.
• Proficiency with Microsoft Excel and Google Sheets.
• Experience with CRM software is a plus.
• Accuracy in recording call logs and maintaining customer data.
• Excellent organizational and time management abilities.
• Professional and positive work attitude with a customer-centric focus.