Customer Support Executive
Day Night Solution (India) Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 13,500 – INR 16,500 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Role Overview
As a Customer Support Executive, you will be responsible for efficiently managing inquiries and issues raised by both users and content creators. The role involves addressing concerns related to recharge credits and coins, as well as providing multi-channel support through chat, phone calls, and WhatsApp. You will also assist with app login and registration problems, serve as a liaison with the technical and operations departments, and ensure accurate reporting on complaints and their resolutions.
Primary Duties
- Address queries and concerns from users and content creators.
- Investigate and resolve complaints regarding recharge and coin credit discrepancies.
- Provide support through chat, telephone, and WhatsApp platforms.
- Troubleshoot issues related to app login and registration.
- Collaborate with technical and operations teams for problem resolution.
- Maintain and update daily logs documenting complaints and how they were handled.
Qualifications
This position is open to all interested candidates without specific restrictions noted.