Customer Support Executive

Job Overview

This role involves managing customer communications and resolving queries via chat related to order status, cancellations, delivery instructions, and location issues. Collaboration between pickup and delivery personnel as well as stores is essential to provide smooth service.

Responsibilities

• Handle customer chat requests through the app requiring coordination among pickup, delivery executives, and stores.
• Address various customer-raised tickets including order status, cancellations, delivery instructions, and location-related problems.
• Provide inbound chat support by answering customer queries and making outbound calls to PDPs (Pickup Delivery Personnel) or stores about order information.
• Build and maintain trust and relationships with customers, PDPs, and stores by delivering high-quality service.

Candidate Profile

• Proficient in English with strong grammar skills.
• Capable of reconstructing passages and composing professional emails.
• Must score above 60 on the Versant Written Test.
• Typing speed requirement: over 35 words per minute.
• Willingness to work night shifts with timings as 7 AM - 4 PM, 4 PM - 1 AM, or 10 PM - 7 AM.