Customer Support Executive
Kegli Clean Solution Private Limited
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Kegli Clean Solution Private Limited seeks a Customer Feedback & Support Executive to engage proactively with customers. The position focuses on gathering valuable feedback, addressing customer inquiries, and boosting overall service quality through regular telephone interactions.
Responsibilities
- Initiate 100 to 120 customer calls daily to solicit feedback.
- Gather authentic insights on service satisfaction.
- Respond to and resolve customer questions and complaints professionally.
- Keep detailed logs of customer feedback and interactions.
- Promote a positive and helpful experience for every customer.
- Provide support related to vendors as required.
Requirements
- Proficient communication skills in Hindi; basic English understanding preferred.
- Fundamental computer literacy.
- Politeness and patience while dealing with customers.
- Comfortable with handling a high volume of calls daily.
- Open to fresh graduates and newcomers to the workforce.
Work Details
- Shift options: Morning (8:00 AM–3:00 PM) or Evening (3:00 PM–10:00 PM).
- Weekly off days on weekdays.
- Position classified as full-time employment.
Additional Note
Candidates should be genuinely willing and able to manage a demanding tele-calling environment with a minimum of 100 calls daily. Serious applicants only need apply.