Customer Support Executive
Yugan Medical Industries Private Limited
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
We are looking for a Customer Support Executive to effectively manage customer queries and provide support through calls and chat systems. The role involves promptly addressing customer inquiries with professionalism and ensuring their concerns are resolved to maintain high satisfaction levels.
Key Responsibilities
- Respond to customers via calls and chat platforms in a timely and professional manner.
- Handle and resolve customer issues, ensuring their complete satisfaction.
- Keep detailed and accurate records of all customer communications and follow-up activities.
- Escalate more complex problems to the appropriate departments as necessary.
- Adhere to established service quality standards throughout interactions.
Candidate Requirements
- Strong written communication skills essential for clear customer interaction.
- Basic computer proficiency including typing capabilities.
- Ability to multitask effectively while working in a dynamic, fast-paced environment.
- Demonstrated problem-solving and customer service aptitude.
Compensation
The position offers a monthly salary range of 20,000 to 25,000 INR.
Industry
Hospitals & Health Care