Customer Support Executive

Position Overview

Bytepal Solutions Pvt. Ltd. is seeking a Customer Support Executive to join their team in Lucknow, Uttar Pradesh, India. This full-time role involves working onsite to provide assistance specifically to international customers via calls, chats, and emails during the night shift.

Key Responsibilities

• Manage queries and concerns raised by international customers promptly and efficiently.
• Deliver professional support through multiple communication channels including phone, chat, and email.
• Maintain accurate documentation of customer interactions and consistently follow up on outstanding issues.
• Collaborate with various internal departments to ensure effective problem resolution.

Candidate Requirements

• Strong command of English communication, both spoken and written.
• Effective listening skills combined with the ability to solve problems tactfully.
• Fundamental computer skills adequate for managing support tasks.
• Willingness and ability to work in a night shift from 9:00 PM to 6:00 AM IST.
• A customer-oriented mindset with a professional demeanor.
• Fresh graduates are encouraged to apply.

Additional Details

• Work location: Sushant Golf City, Lucknow.
• Salary range: ₹15,000 to ₹16,000 per month.
• Job type: Full-time, office-based role.
• Shift timing strictly 9 PM to 6 AM IST.