C
- Experience
- Any
- Salary
- INR 20,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated Customer Support Executive to manage customer communications and resolve their issues effectively. This role involves engaging with customers across multiple channels and ensuring a positive service experience.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat platforms.
- Efficiently handle complaints and service issues to achieve customer satisfaction.
- Provide detailed and accurate information regarding our products and services.
- Conduct follow-ups to confirm resolution of customer concerns.
- Keep detailed records of all customer interactions and transactions.
- Refer complex cases to specialized departments when necessary.
- Adhere to customer service targets and meet response deadlines.
Industry
RetailHow they work
Communication
Problem Solving
Attention to Detail
Time Management
Customer Focus
Emotional Intelligence