Customer Support Executive
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- 12th Pass
- Eligibility
- Candidates who have completed 12th grade with good Hindi communication skills and a basic understanding of English may apply. Prior calling experience is a plus but not essential. Applicants must be willing to work onsite.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Khrisha Enterprises is an e-commerce business established in 2021, offering products through Amazon and Flipkart platforms. The company operates from Mira Road, Mumbai with an in-office work setup.
Job Role and Responsibilities
- Contact customers to confirm their orders promptly.
- Gather feedback from customers post-delivery to assess satisfaction.
- Handle calls related to customer satisfaction effectively.
- Make follow-up calls on inbound leads generated via IndiaMART.
- Maintain accurate and updated records of calls and customer interactions.
Working Schedule
The role offers two shift options: 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM, working six days a week (Monday through Saturday) with Sunday off.
Compensation
The monthly fixed salary is ₹15,000 with additional performance-based incentives of up to ₹2,000.
Eligibility and Requirements
- Educational qualification of at least 12th grade completion.
- Good communication abilities in Hindi, with basic English proficiency preferred.
- Previous experience in calling roles is advantageous but not mandatory.
- Must be punctual, disciplined, and capable of interacting with customers in a polite and professional manner.
- Willingness to work from the office location is essential.
Minimum education
Higher Secondary (Class 12)
Industry
E-Commerce