Customer Support Executive

About the Role

We are looking for a diligent Customer Support Executive based in Hyderabad to manage incoming calls from domestic customers. The position involves addressing customer inquiries, complaints, and service requests efficiently while maintaining high quality standards and ensuring customer satisfaction.

Key Responsibilities

• Answer inbound calls from customers within the country promptly and professionally.
• Resolve various customer issues by providing accurate information regarding company products and services.
• Maintain and update customer details in the Customer Relationship Management (CRM) system to ensure data accuracy.
• Adhere strictly to company protocols, call scripts, and quality benchmarks throughout interactions.
• Escalate any unresolved matters to relevant departments for further handling.

Required Skills and Qualifications

• Excellent verbal communication skills with fluency in Hindi (mandatory).
• Strong problem-solving abilities combined with experience or aptitude in handling diverse customer issues.

Compensation

The monthly salary range for this position is between 18,000 and 25,000 INR.