Customer Support Executive – International Voice Process

Job Overview

We are recruiting for the role of Customer Support Executive for our International Voice Process based in Jaipur, Rajasthan. The position involves handling processes such as retention, recovery, collection, and upscaling, primarily catering to the hospitality industry.

Key Responsibilities

• Engage with customers through international voice interactions to manage retention and recovery efforts.
• Handle collections and promote upscaling opportunities within assigned accounts.
• Maintain high standards of communication reflective of the hospitality sector's requirements.

Requirements

• At least six months of experience in a BPO environment.
• Educational qualification as an undergraduate or any graduate degree.
• Professional background or experience in the hospitality industry.
• Proficient English communication skills suitable for international voice processes.
• Ability to work rotational shifts and adapt to a 5.5-day workweek with rotational offs.

Additional Information

• Interview will consist of two rounds: HR and Operations, conducted virtually.
• Work schedule includes rotational shifts with 5.5 working days and rotational days off.

Application Details

Interested candidates who meet the eligibility criteria are encouraged to apply by submitting their updated CVs to the hiring email.

Eligibility

• Minimum 6 months of BPO experience.
• Experience in hospitality sector is preferred.
• Excellent English communication skills required.
• Capable of working in rotational shift patterns.