Customer Support Executive - Inbound Calls (Immediate Joiners)

About the Role

We are a global nutrition company with a longstanding commitment since 1980 to helping individuals lead healthy and active lives. We operate through over 2.3 million independent Associates in more than 94 countries. Currently, we seek enthusiastic customer-focused individuals fluent in Hindi and English to join our Customer Support team in Bangalore. This is an 11-month contract-to-hire role where successful candidates may transition to permanent employment.

Key Responsibilities

• Manage inbound and outbound calls from customers attentively.
• Provide accurate, clear information and resolve customer inquiries efficiently.
• Ensure follow-up on customer issues until fully resolved.
• Handle escalations responsibly and professionally to maintain customer trust.
• Document all customer interactions diligently in the company system.
• Advocate for company products, campaigns, and initiatives as needed during interactions.
• Achieve prescribed quality, productivity, and customer satisfaction targets.
• Collaborate effectively with internal departments to streamline support processes.

Required Skills and Qualifications

• Fluent communication in both Hindi and English is essential.
• Strong listening and communication capabilities.
• A customer-centric mindset with strong problem-solving skills.
• Fundamental proficiency with MS Office applications including Excel, Word, and Outlook.
• Quick learner with the ability to adapt to new technologies and processes.
• Positive team player attitude and willingness to contribute collaboratively.

Eligibility Criteria

• Any graduate degree holder is eligible to apply.
• Candidates with 0 to 5 years of experience in customer service, call center, BPO, contact center, or customer support roles will be considered.
• Fresh graduates who demonstrate excellent Hindi and English communication skills will also be welcomed.

Additional Information

This opportunity involves an 11-month contract with the possibility of permanent placement based on performance and organizational needs. Immediate joiners are preferred. The role is based in Bangalore and requires candidates to be onsite.