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Customer Support Executive
Jaipur, Rajasthan, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About The Wellness Shop
The Wellness Shop, headquartered in Bangalore, India, is a prominent e-commerce brand specializing in cosmetics and wellness products. The company's philosophy is rooted in the ancient Charaka Samhita, a Sanskrit medical text from approximately 1000 BC, which emphasizes the balance of three bodily elements: Vata, Pitta, and Kapha.
Key Responsibilities
- Respond to customer inquiries via calls, WhatsApp, email, and online chat platforms.
- Provide detailed assistance on product details, order processing, payment methods, delivery status, returns, and refund procedures.
- Monitor orders and collaborate with relevant internal teams to ensure prompt issue resolution.
- Address customer complaints courteously and offer effective solutions.
- Keep precise records of all customer communications and complaints logged.
- Conduct follow-ups with customers to confirm their concerns have been satisfactorily addressed.
- Suggest products tailored to customer needs and preferences.
- Uphold a courteous and positive manner in all customer interactions.
Industry
E-CommerceTools & software
How they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail
Customer Focus