Customer Support Executive

About the Role

We are seeking a Customer Acquisition & Support Executive to assist in onboarding and supporting customers on our digital platform. The company attracts leads through targeted online marketing and campaigns, meaning you will engage with people who have already shown interest rather than conducting cold calls or prospecting.

Key Responsibilities

• Engage with leads generated from digital campaigns who have expressed interest.
• Assess customer needs and clearly explain the platform's features and benefits.
• Follow up persistently to convert leads into registered and active users.
• Guide customers through the registration process, profile setup, and navigating the app.
• Provide basic technical assistance related to app or platform usage issues.
• Support customers facing difficulties during onboarding to ensure completion.
• Maintain consistent communication with both prospective and current users.
• Keep lead status, customer details, and follow-up actions accurately updated.
• Liaise with internal teams to resolve customer queries or technical problems promptly.
• Assist in daily operational tasks connected to customer onboarding and tracking platform activities.
• Develop positive relationships with customers to ensure they have a seamless experience.

Candidate Profile

• Strong communication skills, comfortable engaging customers via phone or WhatsApp.
• Basic familiarity with mobile applications and general technology.
• Organized and consistent in follow-up approaches.
• Problem-solving mindset focused on helping customers effectively.
• Language proficiency in Marathi and Hindi is required; basic English knowledge is desirable.