Customer Support Executive

Job Overview

We are seeking dedicated Customer Support Executives to join our team, handling customer queries related to pre and post travel on a global scale. The role involves managing escalations, addressing complaints from dissatisfied customers, and ensuring resolutions are provided within specified service level agreements (SLAs).

Key Responsibilities

• Manage and resolve customer inquiries concerning travel services both pre and post journey.
• Handle escalated complaints and work towards effective customer satisfaction.
• Ensure timely closure of faults and complaints within SLA requirements.
• Solve routine problems primarily by following established guidelines and precedents.

Qualifications and Skills

• Completed Higher Secondary Certificate (HSC) or any graduation.
• Proficiency in English and Hindi languages.
• Experience not mandatory; freshers are welcome as bulk hiring is ongoing.
• Customer support capabilities in both voice and non-voice domains, for domestic and international contexts.

Perks and Benefits

• Provision of cab service facilities.
• Quarterly performance bonuses.
• Relocation allowances available.
• Accommodation support.
• Unlimited incentives based on performance.
• Opportunity for internal job postings after 6 months.
• Work alongside a dynamic and global team.
• Scope for career advancement and professional growth within the organization.

Contact Details

For further inquiries, contact HR Afsha via WhatsApp at +91 8305728921 or email hello@recruitplusindia.in.