Customer Support Executive
Gairik Emanate Management Services Private Limited
Bhubaneswar, Odisha, India · Full Time
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- Experience
- Any
- Salary
- INR 10,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 20 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Description
As a Customer Support Executive at Gairik Emanate Management Services Private Limited based in Bhubaneswar, you will play a crucial role in managing customer interactions across multiple channels. Your core responsibility is to handle inquiries via telephone, email, chat, and social media promptly and accurately, ensuring the delivery of precise information about our products and services.
Responsibilities
- Respond efficiently to customer questions and concerns through inbound and outbound communication.
- Understand and analyze customer issues to provide effective and timely solutions.
- Document all customer feedback, complaints, and interactions using the company’s CRM system.
- Follow through with customers to guarantee resolution satisfaction.
- Escalate complex cases to relevant departments as necessary.
- Collaborate with internal teams to address and resolve customer problems.
- Strive to maintain high customer satisfaction and uphold service quality standards.
- Achieve daily, weekly, and monthly performance goals related to customer support.
- Gather customer feedback and detect patterns of recurring issues to suggest process improvements.
- Ensure confidentiality of sensitive customer and company information at all times.
- Actively contribute to enhancing the customer experience and optimizing support processes.
Additional Information
This position offers a monthly salary ranging from 10,000 to 30,000 INR. The role requires professionalism and commitment to maintaining service excellence.
Industry
Professional Services