- Experience
- 1+ yrs
- Salary
- INR 300,000 – INR 300,000 / year
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Bachelor's or Master's degree
- Resume
- Required to apply
Where you'll work
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Job description
About TrueGether
TrueGether is a US-headquartered, commission-free e-commerce platform designed to empower small businesses and individual sellers by providing a cost-effective marketplace alternative to traditional platforms.
Role Overview
We are seeking a Customer Support Executive with a minimum of one year of relevant experience. This role requires professional communication with buyers and sellers to address their inquiries and issues thoroughly. The candidate will manage various buyer and seller concerns relating to orders, disputes, returns, cancellations, refunds, accounts, and overall platform operations.
Key Responsibilities
- Support buyers and sellers daily by addressing queries concerning platform usage, orders, disputes, returns, cancellations, refunds, and account management.
- Respond promptly and empathetically to customer communications via email and internal ticketing systems.
- Identify and analyze customer issues, delivering suitable resolutions.
- Collaborate effectively with internal teams to resolve user problems efficiently.
- Adhere strictly to customer support protocols and standard operating procedures to ensure quality service consistency.
- Assist sellers with onboarding and operational assistance related to platform use.
- Track and manage ongoing customer issues until their full resolution.
- Contribute support to daily marketplace operations as necessary.
Candidate Requirements
- At least one year of experience in customer support roles.
- Bachelor’s or Master’s degree in any field.
- Excellent written and spoken English communication skills.
- Strong problem-solving and decision-making capabilities.
- Meticulous attention to detail with a keen understanding of customer needs.
- Ability to handle and prioritize multiple simultaneous tasks within response deadlines.
- Professionalism, patience, and empathy in engaging with customers.
- Self-motivated with the ability to work independently and in coordination with teams.
- Experience in e-commerce or similar customer-facing environments is advantageous.
Ideal Traits
We seek candidates who take complete ownership of issues, progressing beyond simple query responses. The right professional will thoroughly investigate problems, communicate effectively with customers, and ensure issues are resolved satisfactorily.
Why Work with TrueGether?
Join our expanding e-commerce marketplace where your efforts directly enhance the buying and selling experience, contributing to the success of small businesses and independent sellers.
Additional Information
- Work location: Pratap Nagar, Jaipur, Rajasthan, India.
- Employment type: Full-time, on-site.
- Minimum work experience: 1 year.
- Salary: ₹3,00,000 per annum.
Minimum education
Master's Degree
Industry
E-Commerce