Customer Support Executive

Role Overview

This position is for a Customer Support Executive tasked with managing customer inquiries, complaints, service demands, and timely follow-ups to ensure customer satisfaction.

Key Responsibilities

• Handle incoming calls from existing clients regarding service, repair, or product concerns carefully, documenting relevant details.
• Coordinate with technicians or relevant teams to resolve issues and ensure consistent follow-up until resolution.
• Manage trial installations by contacting customers on the 3rd, 5th, and 7th days to gather feedback and address any challenges.
• Provide guidance on phone-resolvable issues and escalate complex technical problems to senior technicians, organizing on-site visits as needed.
• Maintain comprehensive customer records, update follow-up statuses, and facilitate communication across customers, technicians, and backend teams.

Required Skills and Attributes

• Excellent communication abilities coupled with patience.
• Strong organizational and follow-up capabilities.
• Basic proficiency with computers.
• Effective coordination skills and a customer-centric approach.

Compensation

The role offers a monthly salary ranging from 20,000 to 30,000 INR.