Customer Support Executive

Job Summary

We are seeking a full-time Customer Support Executive to join our team on-site in Noida, Delhi-NCR. This role involves handling client queries via phone, email, and chat and offering guidance related to TraviYo's technology platform. The executive will be responsible for troubleshooting, documenting interactions, escalating complex cases, and ensuring prompt resolutions.

Key Responsibilities

• Respond promptly to customer inquiries across multiple communication channels.
• Provide detailed product information and guide users through the platform's features.
• Troubleshoot customer issues and document all interactions systematically.
• Escalate complicated problems to appropriate teams to ensure resolution.
• Collect and report customer feedback to help improve product and service quality.
• Support onboarding and conduct introductory training sessions for new clients.
• Collaborate with sales and product teams to enhance customer experience.
• Drive renewals and promote upselling and cross-selling of products.
• Maintain professional communication and uphold service standards consistently.

Qualifications and Skills

• Proven ability in customer support, service, and experience management.
• Familiarity with sales processes including upselling and cross-selling.
• Experience in training or onboarding customers on software solutions.
• Strong verbal and written communication combined with a customer-centric mindset.
• Ability to multitask efficiently and maintain accuracy under deadlines.
• Comfortable working with CRM systems, ticketing tools, and common office software.
• Must be available to work on-site in Noida.
• Preferably holds a bachelor's degree or equivalent experience in client-facing roles.