Customer Support Executive

Role Overview

We are seeking a Customer Support Executive to manage and enhance customer interactions across multiple communication channels including Email, Phone, WhatsApp, Instagram, and social media direct messages. This role focuses on delivering professional and prompt service, resolving issues related to orders, deliveries, refunds, products, and subscriptions, and maintaining high customer satisfaction to foster long-lasting relationships.

Key Responsibilities

• Manage all customer communications via Email, Phone Calls, WhatsApp, Instagram, and social media DMs.
• Respond promptly and professionally to customer inquiries, complaints, and feedback.
• Address and resolve issues concerning orders, deliveries, refunds, products, and subscriptions.
• Oversee Instagram inbox and comments, ensuring timely engagement with the audience.
• Collaborate with logistics, operations, and warehouse departments to effectively resolve customer concerns.
• Maintain and enhance customer satisfaction to build enduring customer relationships.
• Prepare detailed customer support reports and monitor key service metrics.
• Recommend process improvements aimed at elevating the overall customer experience.

Required Qualifications and Skills

• Excellent verbal and written communication skills in both English and Hindi.
• Professional communication abilities across phone, email, and social media platforms.
• Strong capabilities in problem-solving and conflict resolution.
• Experience in managing Instagram accounts and engaging with customers effectively.
• Able to multitask and perform well in a fast-paced environment.
• Proficiency with Microsoft Excel, Google Sheets, and email management tools.
• Previous experience in customer support, customer service, or e-commerce operations is preferred but not mandatory.

Additional Information

Salary ranges from INR 20,000 to INR 25,000 per month for this full-time position based in Bengaluru, Karnataka.