Customer Support Executive
Rideally Travels Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 21,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- 12th grade
- Eligibility
- This opportunity is open to candidates with 12th grade education or higher, excluding those holding B.Tech, MBA, or advanced degrees. Both freshers and experienced applicants may apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Rideally Travels Private Limited is seeking enthusiastic individuals for the position of Customer Support & Operations Executive based in Bengaluru, Karnataka. This role focuses on assisting customers via calls and emails, resolving their issues, managing escalations, and supporting seamless operations by tracking drivers.
Essential Requirements
- Proficiency in English, Hindi, and at least one regional language.
- Educational qualification of 12th grade or above; applicants with B.Tech, MBA, or higher degrees are discouraged from applying.
- Open to both freshers and individuals with prior experience.
- Basic computer skills are necessary.
- Males must be willing to work in rotational day/night shifts; females will work day shifts exclusively.
- Ability to communicate effectively both verbally and in writing.
- Good understanding of customer handling, resolving queries, and managing escalation processes.
- Basic geographical knowledge relevant to operations.
Key Responsibilities
- Attend to customer queries professionally through phone and email.
- Efficiently address escalated issues and provide solutions.
- Monitor and manage driver locations to ensure smooth operational flow.
Additional Information
This position suits candidates who are adaptable and highly customer-centric, looking to be part of a vibrant team.
Minimum education
Higher Secondary (Class 12)