Customer Support Executive

Role Overview

We seek a responsible and detail-focused Customer Support Executive to manage Cash On Delivery (COD) order confirmation and address various customer concerns. This position demands proactive engagement in order confirmation calls, answering customer inquiries, tracking shipments, and resolving logistics problems effectively.

Primary Responsibilities

• Initiate and confirm COD orders by telephonic communication with customers.
• Respond to customer calls regarding orders, deliveries, and general queries professionally and promptly.
• Track courier parcels and verify parcel status with multiple courier service providers.
• Coordinate resolutions for any logistics-related issues and discrepancies.
• Keep precise records of all COD confirmation calls and customer interactions.
• Work collaboratively with internal departments and courier partners to streamline operations.
• Handle escalations for unresolved customer or logistic concerns by communicating with managers or relevant teams.

Additional Details

The candidate is expected to consistently maintain a high standard of professionalism in all customer dealings and ensure timely responses to customers' needs. The role also involves preparing reports on a weekly and monthly basis and identifying patterns in recurring customer queries to improve service efficiency.

Compensation

The salary range for this position is between 12,000 to 16,000 INR per month.