Customer Support Executive
Ahmedabad, Gujarat, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Candidates who are freshers or experienced professionals willing to relocate to Ahmedabad may apply. A positive attitude and communication skills are essential for all applicants.
- Resume
- Required to apply
Where you'll work
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Job description
About House of Vrajbhoomi
House of Vrajbhoomi is a design-driven brand deeply rooted in traditional craft, where every product is created thoughtfully, through a careful process and time. The company values intensity, clarity, discipline, and places a high priority on ownership rather than comfort.
Job Overview
As a Customer Support Associate based in Ahmedabad, you will be the initial contact point for customers, assisting them with inquiries, order management, product details, and addressing concerns through multiple communication channels. Your role is vital in ensuring that each customer interaction embodies the brand's warmth and care.
Key Responsibilities
- Respond to queries via WhatsApp, email, phone calls, and social media platforms.
- Assist customers with product details, placing orders, payments, shipping, exchanges, and returns.
- Address customer issues promptly with a thoughtful approach.
- Collaborate with operations and dispatch teams to resolve customer problems effectively.
- Track queries to ensure timely follow-ups and maintain accurate records of interactions and resolutions.
- Identify common customer issues and communicate findings to relevant teams.
- Ensure clarity, helpfulness, and brand consistency in all customer communications.
- Contribute to delivering a smooth and positive experience after purchase.
Candidate Requirements
- Excellent communication and interpersonal abilities.
- Friendly, patient, and solution-focused mindset.
- Proficient written and verbal skills in English and Hindi; knowledge of Gujarati is advantageous.
- Comfortable conversing with customers via calls and messaging apps.
- Well-organized with strong follow-up capabilities.
- Ability to multitask and remain composed under pressure while handling several queries.
- Basic knowledge of tools like WhatsApp, email, Google Sheets/Excel, and CRM systems.
- Genuine interest in people and enhancing customer experiences.
- Open to freshers who demonstrate the right attitude and eagerness to learn.
Perks and Benefits
- Opportunity to work closely with a growing Indian design-led brand.
- A collaborative and people-centric work environment.
- Hands-on experience in customer service, operations, and brand development.
- Room for personal growth, learning, and ownership within the team.
Additional Information
- Job Location: Ahmedabad, Gujarat, India.
- Work Mode: Onsite (in-office).
- Employment Type: Full-time.
- Salary Range: ₹15,000 to ₹25,000 per month.
- Applicants must be willing to relocate to Ahmedabad if not already based there.
- Suitable for both freshers and experienced candidates.