Customer Support Executive
Valuestream Business Solutions Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Up to 2 yrs
- Salary
- INR 24,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates who have graduated (preferably Bachelor's degree) and have excellent command of English and Hindi languages. Freshers as well as individuals with experience up to 2 years in customer-related roles are eligible.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Valuestream Business Solutions Pvt Ltd is seeking energetic and customer-oriented individuals for the position of Customer Support Executive based in Bengaluru at Silk Board. This is a full-time on-site role with day shifts only, offering a balanced work schedule with Sundays off and six working days per week. No cab facility is provided.
Key Responsibilities
- Manage inbound and outbound customer calls professionally.
- Deliver a consistently positive and premium customer experience.
- Engage potential customers in consultative discussions over calls.
- Conduct thorough needs analysis to recommend optimal solutions.
- Provide detailed product information and address queries.
- Inform customers about ongoing offers and incentives.
- Generate and forward qualified leads to store teams.
- Maintain accurate customer interaction records within the CRM system.
- Contribute to meeting both individual and team performance targets.
Candidate Requirements
- Educational Qualification: Any graduate, Bachelor's degree preferred.
- Experience Range: Freshers or candidates with up to 2 years experience in relevant roles.
- Languages: Proficiency in English and Hindi with excellent communication skills is mandatory.
- Essential Skills: Strong communication, interpersonal, and listening abilities; customer-first attitude demonstrated with patience and professionalism; eagerness to learn and develop; good analytical and logical reasoning skills.
Preferred Profile
- Prior experience in inbound/outbound calling in pre-sales, sales, customer service, or customer experience roles is advantageous but not mandatory.
- Freshers with strong English and Hindi communication skills and a keen desire to build a career in customer experience are encouraged to apply.
- Candidates should demonstrate positivity, openness in communication, and a collaborative team spirit.
Why Join Us?
- Enjoy a day shift schedule promoting work-life balance.
- Opportunities for career advancement supported by training and mentorship.
- A vibrant, supportive, and dynamic team environment.
- Valuable learning experience in customer service excellence.
Benefits
- Provident Fund as part of employee welfare.
Additional Information
- Work Location: Office-based at Silk Board, Bengaluru.
- Shift Timings: Day shift, with no night shifts.
- Working Days: Six days a week with Sunday fixed off.
- Cab Facility: Not provided.
- Salary Range: ₹24,000 to ₹27,000 per month.
- Application Requirement: Candidates should be ready for immediate joining.
Minimum education
Bachelor's Degree
Industry
BPO & Outsourcing