Customer Support Executive

Job Overview

Join Indian Talent Olympiad as a Customer Support Executive to deliver excellent service and assistance to our schools, principals, teachers, parents, and participants. You will act as the main point of contact for queries, troubleshooting, and ensuring a seamless user experience on our platform.

Key Duties

• Respond efficiently and courteously to customer questions through email, phone, and chat channels.
• Support participants and parents with registration, payment processes, and general information concerning Indian Talent Olympiad events and competitions.
• Diagnose and resolve technical difficulties related to the online platform, submission of competition entries, and access to study materials.
• Offer guidance to users navigating the Olympiad site and digital resources.
• Collaborate with team members to quickly escalate and address customer problems.
• Record customer interactions and transactions accurately in the assigned system.
• Collect user feedback to help identify improvements and contribute to service enhancement.
• Maintain up-to-date knowledge of Olympiad policies, competitions, and events to provide accurate information.
• Make outbound calls when required to inform customers about Indian Talent products and offerings.

Qualifications and Skills

• Completion of HSC or a Bachelor's degree in any discipline.
• Prior experience in customer service or support roles is preferred.
• Fluency in English and other languages such as Telugu, Kannada, and Malayalam.
• Strong interpersonal skills with the ability to empathize and address customer needs effectively.
• Familiarity with email, phone, and chat support tools.
• Capability to multitask, prioritize duties, and manage time efficiently in a dynamic environment.