Customer Support Executive

Job Overview

As a Customer Support Executive at Go Digit General Insurance Limited in Ahmedabad, you will be responsible for managing communication with clients to address their inquiries and issues regarding the company's products and services.

Key Responsibilities

• Handle inbound and outbound calls to identify and resolve customer needs, concerns, or complaints effectively.
• Provide accurate and prompt responses to callers, offering viable solutions while ensuring customers feel appreciated and supported.
• Practice attentive listening to verify information and calm agitated customers when necessary.
• Develop and maintain trustworthy relationships with clients and fellow team members in the call centre.
• Use relevant software, databases, scripts, and tools competently to facilitate customer interactions.
• Work towards meeting or exceeding call centre performance metrics while consistently delivering high-quality customer service.
• Participate in training sessions and learning programs to enhance understanding of the company and role.
• Comply with all organizational policies and procedures at all times.

Compensation

The position offers a monthly salary range between 17,000 and 26,000 INR.