Customer Support Coordinator

Job Overview

The role involves managing customer communications and coordinating service jobs effectively to ensure customer satisfaction and operational efficiency.

Key Responsibilities

• Handle incoming and outgoing calls from customers ensuring professional and clear communication.
• Understand and address customer service needs and resolve complaints promptly.
• Respond to customer inquiries via WhatsApp, providing timely information and support.
• Maintain accurate service job records including creation and updates.
• Coordinate schedules with technicians to facilitate customer visits and repair services.
• Conduct follow-ups with customers on estimates, repair progress, pickups, and deliveries to ensure smooth service flow.
• Utilize Excel or CRM systems to keep customer and service data organized and up to date.
• Monitor and track both pending and completed service jobs for process transparency.
• Gather and compile customer feedback after service completion to improve service quality.
• Prepare daily reports covering service activities and customer follow-up to support operational review.