Customer Support Coordinator

Role Summary

We seek a highly organised, customer-centric coordinator to manage daily customer interactions and ensure CRM data is consistently accurate and current. This position functions as a vital link among customers, sales, and operations teams, requiring excellent communication skills and disciplined record maintenance.

Key Responsibilities

• Manage incoming customer inquiries through phone, email, and messaging, providing resolutions or escalating as needed within established timeframes.
• Monitor orders, enquiries, quotations, dispatch progress, and payment follow-ups; keep customers updated at every stage.
• Accurately maintain and update customer and lead information within the CRM system, logging all interactions, follow-ups, and status updates.
• Collaborate with sales, dispatch, accounting, and technical departments to resolve customer-related issues efficiently.
• Prepare and send quotations, order confirmations, and follow-up communications using standardized templates.
• Assist with customer onboarding processes and conduct regular check-ins to encourage ongoing business relationships.

Requirements

• Graduate degree in any field; preference given to commerce, business, or engineering backgrounds.
• Proficiency in MS Word, MS Excel, and internet research.
• Advanced Excel abilities including VLOOKUP, pivot tables, and basic formula-based report generation.
• Strong written and verbal communication skills in both English and Hindi.
• Experience in trading, distribution, or industrial supply sectors is highly desirable.
• Familiarity with CRM platforms is advantageous; training for the company's system will be provided.
• Excellent organisational skills, meticulous attention to detail, and capability to handle multiple customer queries simultaneously.
• Courteous, patient, and solution-driven interaction style with customers.

Preferred Attributes

• Comfortable working in a dynamic, fast-moving small team environment.
• Open to learning new processes and adapting accordingly.
• Collaborative team player mindset.

Additional Information

The monthly salary ranges between 15000 and 21000 INR.