Customer Support Associate - Voice Process (Work From Office) at Tech Mahindra, Kolkata
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- INR 210,000 – INR 242,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- 10+2
- Eligibility
- Open to candidates without graduation; freshers and experienced individuals are encouraged to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Tech Mahindra, a leading multinational IT services and consulting company based in Pune, invites applications for the role of Customer Support Associate based in Kolkata. This position involves handling customer queries through voice calls and providing efficient solutions. Candidates with a customer-centric mindset and strong communication skills are welcome to apply.
Responsibilities
- Manage customer inquiries via inbound voice calls promptly and professionally.
- Deliver accurate and effective solutions to customer issues ensuring satisfaction.
Requirements
- Minimum educational qualification: completion of 10+2 (higher secondary education).
- Open to both freshers and experienced individuals.
- Proficient verbal communication skills in English and Hindi.
- Customer-focused attitude with a commitment to quality service.
- Typing proficiency of at least 30 words per minute with 90% accuracy.
- Availability and willingness to work in 24/7 rotating shifts.
Work Schedule and Location
- 10-hour total shift duration, including 9 hours of work and 1 hour break.
- Work week consists of 5 working days with 2 days rotational weekly off.
- Complete work from office setting in Kolkata.
- Cab facilities provided during odd hours for commuting convenience.
- Immediate joining candidates will be preferred.
Salary and Benefits
- Annual total compensation ranges from ₹210,000 to ₹242,000.
Selection Process
- HR interview round.
- Online assessment test.
- Typing skill evaluation.
- Versant language proficiency test.
- Operations-focused interview.
Required Documents for Interview
- Updated resume/CV.
- Educational mark sheets.
- Aadhaar card.
- PAN card.
Interview Location and Contact
Venue: Tech Mahindra, East Tower, 15th Floor, Mani Casadona (opposite Ecospace), Action Area II, New Town, Kolkata, West Bengal.
Contact Persons: Aritra (9748609748), Rahaman (8293334899). Please call upon arrival for coordination.
Minimum education
Higher Secondary (Class 12)