Customer Success Manager

About Oddle

Oddle is a technology company focused on the restaurant industry, helping food and beverage businesses across Asia-Pacific enhance their revenue by leveraging data. Our platform supports thousands of eateries with services like delivery, reservations, loyalty programs, marketing, and payment solutions.

We believe that increased sales empower restaurants with better control, improved pay for staff, and the ability to concentrate on food and hospitality excellence. We seek motivated individuals eager to grow alongside us.

Role Overview

The Customer Success Manager will manage a portfolio of active restaurant clients in Singapore, ensuring they derive maximum value from Oddle's platform. The role centers on transforming our tools into tangible business results, including attracting more diners, boosting repeat visits, enhancing customer loyalty, and increasing revenue.

You will act as the primary contact for restaurants, providing coaching, training their teams, aligning their business objectives with our product features, and ensuring every new development positively impacts their operations.

Key Responsibilities

• Manage and nurture a set of restaurant accounts to ensure their sustained success with Oddle.
• Conduct regular business reviews, interpreting data to recommend clear, actionable steps for restaurant operators.
• Deliver one-on-one or group training sessions to restaurant teams on using Oddle’s platform effectively.
• Guide merchants on strategies for attracting new customers, encouraging repeat visits, and cultivating loyalty through tools such as Reservations, Ordering, Payments, Rewards, and Marketing.
• Identify underused product features among merchants and support their full adoption.
• Serve as the merchants’ advocate internally by providing feedback, raising issues, and collaborating with Sales, Product, and Support teams.
• Achieve account growth targets.

Candidate Profile

• 1 to 3 years of experience in customer success, onboarding, implementation, or other client-facing roles; experience in F&B or F&B eCommerce is beneficial.
• Excellent communication skills, capable of training restaurant owners, general managers, and floor teams; bilingual ability including Mandarin proficiency is a plus.
• A curious and coachable attitude thriving in fast-paced environments.
• Commercially aware with an interest in understanding business profitability.
• A strong passion for the food and beverage sector is advantageous.
• Ownership mindset with a focus on achieving outcomes rather than just completing tasks.
• Applicants must be authorized to work in Singapore without requiring visa sponsorship.

Why Join Oddle

• Directly influence the success and growth of real restaurants.
• Work with teams across Singapore, Hong Kong, Taiwan, and Southeast Asia, gaining regional exposure.
• Be part of a responsive, caring team that treats restaurants as partners, not just customers.
• Gain experience with multiple products and real-world business challenges.
• Make a meaningful impact in the F&B industry.