Customer Success Executive

Job Overview

We are seeking a Customer Success Executive based in Andheri West, Mumbai, to efficiently manage customer inquiries, order processing, delivery coordination, and complaint resolution. This role reports to the Operations Manager and offers a monthly salary between ₹10,000 and ₹12,000.

Primary Responsibilities

• Provide professional handling of customer queries, orders, requests, and grievances.
• Liaise with Sales, Production, Dispatch, Quality, and Finance departments to ensure prompt issue resolution.
• Regularly track and follow up on order statuses, production progress, dispatches, and deliveries.
• Monitor and resolve customer complaints to guarantee timely closure.
• Maintain thorough customer records, including order details and follow-up actions.
• Compile and update MIS reports covering orders, complaints, and follow-ups.
• Ensure effective and accurate communication to customers regarding their order and delivery status.
• Promote a positive customer experience through diligent coordination and timely problem-solving.

Required Skills and Qualifications

• Strong communication capabilities and customer relation skills.
• Effective follow-up and coordination proficiency across teams.
• Fundamental knowledge of MS Excel and MIS reporting.
• Keen attention to detail with a strong sense of accountability.
• Ability to collaborate with multiple internal departments seamlessly.
• Customer-centric mindset with a proactive, solution-focused approach.

Candidate Profile and Eligibility

The ideal candidate is a graduate in any discipline. Both freshers and those with experience in Customer Service, Sales Coordination, or Order Processing are encouraged to apply. Experience in manufacturing or B2B environments will be considered an advantage.

Additional Information

Location: Andheri West, Mumbai. The position involves direct onsite work with the Operations Manager.