Customer Success Engineer - Spanish Speaker

Company Overview

Postman stands as the leading API platform globally, utilized by over 45 million developers and more than 500,000 organizations, including nearly all Fortune 500 companies. The platform streamlines every phase of the API lifecycle to enable better and faster API creation. With headquarters in San Francisco and offices worldwide including London, where the company was founded, Postman is privately funded by prominent venture firms.

Role Summary

We are expanding our Customer Success Engineering team and seek technically adept, business-oriented engineers ready to solve complex problems at scale. Collaborating closely with Customer Success Managers, you'll design, architect, and implement robust technical solutions—not just on a case-by-case basis but by establishing reusable frameworks that assist numerous enterprise clients.

Key Responsibilities

• Accelerate value delivery for customers by resolving issues from basic setup to complex architecture challenges, focusing on solutions that scale and prevent repeated problems.
• Collaborate with Customer Success Managers to deeply understand customer business goals and transform them into practical, production-ready technical implementations.
• Create scalable technical assets such as guides, templates, scripts, and reference implementations to enable best practices.
• Participate in product feedback by documenting customer challenges and improvement opportunities to help shape the product roadmap.
• Devise innovative, pragmatic solutions including workarounds, scripts, and integrations when native functionality falls short.

Candidate Profile

• 6 to 8+ years of experience in technical customer-facing roles involving hands-on problem solving and solution building (e.g., Customer Success Engineering, Solutions Engineering, or Technical Account Management).
• Strong foundational knowledge in Computer Science or Engineering, either formal degree or equivalent practical experience.
• Proficiency in JavaScript and related ecosystems such as Node.js or TypeScript, or comparable modern scripting languages.
• In-depth understanding of APIs, developer workflows, and DevOps methodologies.
• Ability to analyze ambiguous challenges and quickly deliver actionable, effective technical solutions.
• Experience creating technical collateral that enhances scalability, including automation tools and code templates.
• Comfort engaging with diverse stakeholders from individual developers to enterprise architects.
• Fluency in Spanish is mandatory.

Familiarity with Postman itself and broader developer tools like GitHub, AWS, Azure, and CI/CD pipelines is highly desirable. Understanding real-world enterprise software development and deployment is critical.

Additional Information and Benefits

Postman emphasizes a pay-for-performance culture, flexible work schedules, and a supportive, collaborative team environment. Employees enjoy comprehensive benefits including full medical coverage, flexible paid time off, wellness reimbursements, monthly lunch stipends, and wellness programs for physical and mental health. Frequent team-building activities and a donation-matching program foster a connected and inclusive culture.

The London office requires full-time, in-office presence five days a week to promote effective collaboration and trust building that cannot be replicated virtually.

Core Values and Equal Opportunity

Postman values curiosity, transparency, and inclusivity, treating all employees as vital contributors to their shared mission. The company is an Equal Employment Opportunity and Affirmative Action employer committed to nondiscriminatory hiring practices.