Customer Services Officer

Introduction

Join Whakatāne District Council and make a tangible difference by supporting the local community daily. Experience a thorough training program, gain comprehensive knowledge of Council services, and grow your career within a supportive environment surrounded by natural beauty.

About Us

At Whakatāne District Council, we are passionate about our work because it benefits others, which is rewarding. We strive for continuous improvement and collaboration, valuing both hard work and enjoyment. Staff enjoy perks such as an extra week of annual leave and discounted or free access to local community facilities. Living here means you are always close to rivers, lakes, forests, beaches, and spectacular walks.

Role Overview

As a Customer Services Officer, you will serve as the initial contact point for community members, offering information, resolving inquiries, processing payments, and handling service requests related to diverse Council activities. You will collaborate internally to deliver effective administrative assistance, ensuring positive experiences, fostering trust, and upholding excellent service standards.

Key Responsibilities

• Greet and assist customers at service counters and over the phone, responding to inquiries, requests, and complaints.
• Handle payments, applications, and registrations with speed and accuracy.
• Provide timely administrative support to various Council departments.
• Maintain precision in recording and managing customer data.
• Create a professional and welcoming environment in the Customer Service Centre.
• Enhance community engagement by respecting cultural practices and nurturing strong relationships.

Candidate Profile

You are an approachable, solution-oriented professional who excels in busy, interactive settings. You possess strong communication and interpersonal abilities, manage multiple tasks efficiently, and deliver courteous, effective service.

Required Qualifications and Skills

• Experience in customer service roles, call centers, or frontline services (experience in local government is advantageous).
• Proficiency in cashiering duties and Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Strong focus on detail, accuracy, and time management.
• Excellent communication skills paired with a genuine desire to assist others.
• Positive, proactive mindset with the capacity to stay composed under pressure.
• Dedication to ongoing improvement, collaboration, and embodying Council values.

Council Values

• Commitment to continuous learning and enhancement - Toitū te Taumata
• Passion and pride in work - Toitū te Mauri Ora
• Teamwork as one unit - Toitū te Mahi Tahi
• Putting people first - Toitū te Tangata
• Protecting our environment - Toitū te Taiao

How to Apply

If you are confident you can be a dependable Customer Services Officer, please submit your CV and a cover letter highlighting your customer service experience and what unique contributions you would bring. Applications will be reviewed continually and selection will be made once the right candidate is found, so early application is encouraged.

For further inquiries, contact Cassandra Richards, Manager Customer Services, at 07 306 0500.

Application deadline: 16 September 2026.