Customer Service Team Member - Builders/Timber/GI

Role Overview

As a member of the team at Bunnings, you will serve as a friendly and approachable representative, delivering enthusiastic and helpful customer service to anyone entering the store. Your role will involve advising customers on products and assisting their DIY projects to create successful outcomes.

About the Company

Bunnings leads the market in home improvement and lifestyle products in both Australia and New Zealand. The company supports builders, tradespeople, and the housing sector through a broad range of retail and trade services, including multiple store networks and online platforms.

Joining Bunnings means becoming part of a culture committed to inspiring people to tackle new challenges, supporting employee growth, and contributing positively to communities.

Candidate Profile

• Passionate about delivering excellent customer experiences with positive energy and enthusiasm.
• Comfortable initiating contact and engaging with customers in a confident and friendly manner.
• Eager to learn about the wide range of products and services, willing to assist in multiple store areas.
• Committed to acting honestly, following safety protocols, and performing duties diligently.
• Available to work varied shifts, including early mornings, late nights, and weekends.

Work Environment and Benefits

• Employee discounts at Bunnings and other brands under parent company Wesfarmers, such as Kmart, Target, and Officeworks.
• Complimentary standard OnePass membership.
• Access to over 100 exclusive benefits for team members, covering health, shopping, travel, wealth management, and leave entitlements.
• Paid parental leave for 12 weeks regardless of gender.
• Enjoy special events like seasonal gifts, discounts at the in-store cafe, and opportunities to participate in traveling store teams.
• A clear career progression path supported by the company, regardless of your starting position.
• The pay rate starts at $28.64 per hour for individuals aged 18 years and above.

Key Responsibilities

• Deliver outstanding customer service across all store areas.
• Efficiently manage stock and maintain a clean, organized workspace.
• Operate checkout registers while providing friendly assistance.
• Contribute to a team environment that values inclusion, community involvement, and enjoyment in the workplace.

Additional Information

Successful candidates may be required to undergo background screening including police, employment, medical, and qualification checks. Any criminal records revealed will be evaluated to determine suitability concerning the role's requirements.