Customer Service Supporter

About JYSK and Role Overview

JYSK has grown from a single store in 1979 to over 3,000 stores worldwide, driven by the dedication of its employees. The company values employee development, engagement, and rewards effort, guided by three core values: Tradesman, Colleague, and Corporate Spirit, fostering trust, delegation, and responsibility.

Role Summary

As a Customer Service Supporter in the Customer Service department, you will act as the face of JYSK, engaging with customers across multiple communication channels to deliver exceptional service. Your focus will be on listening, understanding customer needs, and providing empathetic solutions.

Key Responsibilities

• Serve as the primary contact for customers, managing inquiries via phone, email, chat, and social media.
• Take full ownership of customer interactions by identifying issues, resolving them, and preventing future occurrences.
• Collaborate in a team-oriented, fast-paced environment to exceed customer expectations.
• Contribute to sales by turning incoming requests into purchases supporting company goals.
• Adapt to shifting priorities and work effectively with colleagues to deliver a positive customer experience.

Candidate Profile

• Demonstrate genuine empathy, actively listening to customers and providing support tailored to their needs.
• Maintain professionalism and openness in all dialogues.
• Understand and address customer requirements thoughtfully when offering solutions.
• Enjoy teamwork and foster a fun, knowledge-sharing environment among colleagues.
• Recognize the importance of timely responses and remain committed to helping others.
• Availability to work shifts, including evenings and weekends, in alignment with customer service center hours.
• Excellent command of your native language in both written and spoken forms; fluency in English is advantageous for international career growth and cross-European collaboration.
• Basic computer proficiency, quick and accurate typing skills, and the ability to learn new software, follow guides, and adhere to procedures.

What JYSK Offers

• An engaging and dynamic retail environment where your input is valued and your professional growth prioritized through thorough training and mentoring.
• A full-time position offering a competitive salary.
• Comprehensive introduction training to help you start your career journey effectively.
• Access to modern systems and tools such as a personalized intranet, online complaint systems, and customer databases.
• Employee benefits including a 20% discount at JYSK and Lars Larsen Group companies.
• Participation in social activities and annual corporate events.
• Opportunities to engage in internal competitions that celebrate outstanding performance.

Recruitment Process

Applications are reviewed continuously until the ideal candidate is found. The selection process includes interviews and may involve assessments and video interviews to understand motivation and fit.