- Experience
- Any
- Salary
- CAD 40,000 – CAD 60,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
Biz Voice Boost Inc. is currently seeking a Customer Service Specialist to join their fully remote Canadian team. This role integrates customer service, support, and issue resolution processes to maintain high-quality handoffs, decision traceability, and owner accountability throughout the workflow.
Key Responsibilities
- Manage dedicated customer service tasks for the Canadian workflow using methods focused on customer communication, service recovery, and case management to ensure handoff quality is maintained and traceable.
- Examine incoming data alongside customer support and ticket management teams to detect and address incomplete or inconsistent information before workflow progression.
- Monitor ongoing issues and manage actions via issue resolution techniques, maintaining visibility of decisions, ownership, and deadlines relevant to operations involving Italy and Mediterranean destination workflows as part of the Canada role.
- Record and document all decisions and handoff details with clear customer communication and specialized execution documentation, facilitating seamless continuation of tasks by team members without requiring historical reconstruction.
- Support quality standards through customer experience initiatives and ticket management, escalating problems proactively when ownership visibility is compromised.
Performance Expectations
Success in this position is marked by effective integration of issue resolution and specialized execution workflows that strengthen handoff integrity, clear decision records, and continuous owner oversight. Unresolved matters should always have an assigned accountable owner, and all completed tasks must leave clear, verifiable evidence trails.
Required Competencies
- Hands-on expertise in customer service and customer support within a remote Canada-based environment, including service recovery and detailed client communications.
- Strong written communication skills focused on documenting ownership, status updates, and next steps within customer experience platforms.
- Familiarity with ticket management processes and destination management workflows involving Italian and Mediterranean regions, maintaining thorough records.
- Sound judgment in issue resolution and escalation decisions ensuring workflow integrity and service quality at all times.
Position Details
- Full-time role at Associate level.
- 100% remote position exclusively for candidates located in Canada.
- Salary ranges from $40,000 to $60,000 per annum.