Customer Service Specialist

About the Role

Music Home Institute is seeking a skilled Customer Service Specialist to join their team in Riyadh. The ideal candidate will possess excellent communication and organizational abilities, contributing to delivering an exceptional experience to trainees from the initial inquiry through to ongoing training support.

Key Responsibilities

• Welcoming visitors and responding to inquiries via phone and other communication channels.
• Introducing the institute's programs and following up with interested individuals until registration completion.
• Registering trainees, updating their records, and managing their requests.
• Coordinating and updating class schedules and notifying trainees and instructors of any changes or cancellations.
• Monitoring and resolving inquiries from trainees and their guardians.
• Arranging appointments and correspondence with relevant parties.

Requirements

• Previous experience in customer service or call centers, preferably within education or training sectors.
• Strong communication, follow-up capabilities, and task organization skills.
• Ability to professionally explain programs and efficiently handle inquiries.
• Proficiency in computer use and accurate data entry.
• English language proficiency is an added advantage.

Work Location

Riyadh, Saudi Arabia