Customer Service Specialist (Contract)

About CapitaLand

CapitaLand Group is among the largest diversified real estate organizations in Asia, headquartered in Singapore. Its portfolio encompasses real estate investment management and development activities across 270 cities in 45 countries.

Role Overview and Responsibilities

• Operate the Raffles Prestige WhatsApp channel, acting as the primary contact for members and responding promptly and courteously to queries related to the program and F&B reservations.
• Deliver customised concierge services to VIP members of Raffles Prestige, strengthening client relationships and enhancing brand prestige.
• Support the flawless execution of exclusive member events by managing guest registration, hosting activities, and coordinating with internal teams and brand partners.
• Proactively assist members by anticipating their needs and offering tailored recommendations for dining, shopping, and events.
• Oversee the customer service counter, demonstrating exceptional customer service abilities during daily tasks.
• Manage the Raffles City Lounge’s daily operations ensuring it is well-maintained, prepared, and provides a premium hospitality experience, including monitoring capacity, amenities, and service quality.
• Conduct mall roving duties across common areas and retail spaces to maintain upkeep and report maintenance issues or customer feedback to appropriate departments.
• Provide accurate information and assistance in response to public inquiries.
• Handle customer feedback and resolve complaints efficiently.
• Perform paging and in-house announcements as per established guidelines.
• Respond to shopper queries at concierge counters and through official email channels promptly and accurately.
• Manage lost and found procedures.
• Assist with organizing and executing mall promotions and events.
• Promote CapitaStar Loyalty program and eCapitaVoucher to customers.
• Introduce and support CapitaLand’s digital customer service innovations such as eGift-With-Purchase and mobile applications.
• Inspect Mall Marketing Communication facilities during rounds.
• Educate retailers on accepting eCapitaVoucher payments and manage partners’ loyalty program redemptions.
• Perform administrative duties as required.
• Fulfill additional tasks assigned by supervisors or management.

Qualifications and Requirements

• Completion of GCE 'O' Levels or higher.
• Preferably 1 to 2 years' experience in a similar customer service role.
• Strong team player with a pleasant demeanor.
• High initiative and great attention to detail.
• Proficiency in local dialects is advantageous.
• Willingness to work 6-day rotating shifts including weekends and public holidays.
• Computer literate with good communication and interpersonal skills, customer-oriented attitude.

Benefits

• Comprehensive medical coverage.
• Opportunities for training and career development.
• Discounted rates at Ascott serviced residences.
• Encouragement and support for staff volunteerism.
• Wellness programs promoting healthy lifestyle.

Equal Opportunity Statement

CapitaLand practices fair employment and recruits talents based on merit aligned with corporate values. The company fosters an inclusive workplace regardless of race, gender, age, religion, or nationality.

Only shortlisted candidates will be contacted.